Who bears the shipping fees for sponsored or physical prizes?

If a delivery option is available for a prize or sponsored product, any applicable shipping or handling fees will be clearly indicated during the redemption process before the redemption is confirmed.

Shipping fees, where applicable, may vary depending on the prize, delivery location, or campaign sponsor. By proceeding with the redemption, the winner agrees to bear any fees displayed at checkout.

For replacement items due to defects or incorrect fulfilment, shipping arrangements and any associated fees will be assessed on a case-by-case basis.

If you have any questions regarding shipping fees or delivery options, please contact account@aletaplanet.com before completing your redemption.